The voice agent wasn't bad at listening.

Spent some time debugging a voice agent that kept talking at the wrong moment. Nothing was obviously wrong with the transcript. It understood what the user said, and the answers were usually reasonable. It just kept treating pauses as completed turns. A user pauses to think, and the agent starts responding. The user starts talking again, and now the agent is already generating or speaking over them. Someone trails off, and the agent takes it as a complete thought. I kept trying to fix it in the prompt: wait longer, don't answer unfinished sentences, be less eager. That helped a bit, but it never really solved the problem. The thing I had been missing is that “is the user finished?” and “should the agent speak now?” are not the same question. The first one is partly about speech detection. The second depends on turn-taking rules, interruptions, what the application is doing, and whether the agent has already started generating a response. A prompt can influence what the model does once it has the turn. It can't reliably decide whether it owns the channel in the first place. Has anyone else run into this? What looked like a prompting problem at first, but turned out to need application logic instead? I wrote up the longer version here, including where I think the TTS layer fits: https://medium.com/@nagatomopedro05/your-ai-doesnt-need-a-voice-it-needs-a-reason-to-speak-d80cae74e72f submitted by /u/ClickOk5811 [link] [comments]